Hospitality leaders often face HR questions in real time — handling employee relations, disciplinary conversations, compliance questions, or workplace conflicts.

Craft HR Pros provides fractional HR support through a monthly advisory subscription, giving leadership teams access to experienced guidance when issues arise.

Rather than hiring a full-time HR manager, operators can retain advisory access and consult when needed.

Advisory Access Subscription Starting at 1 hour per month

The subscription establishes your organization as an active client and provides leadership with a dedicated HR advisor.

Services may include:

• Employee relations guidance

• Disciplinary and termination planning

• Wage and hour compliance questions

• Workplace documentation support

• Manager guidance for handling employee issues

• Risk mitigation before leadership decisions

Access is structured through designated leadership contacts such as owners, general managers, or operations leaders to ensure support is available while maintaining clear communication boundaries.

The goal is simple: help leadership address the topic right the first time.

Hiring in hospitality is often urgent and time-consuming. Craft HR Pros provides structured recruiting support so leadership teams can hire the right person without disrupting daily operations.

Fractional Talent Support helps hospitality operators move from “we need to hire someone” to a structured hiring process and confident hiring decision.

Rather than posting a job and hoping the right candidate appears, this service provides hands-on recruiting support that brings qualified candidates forward while maintaining a consistent candidate experience.

Project-Based Recruiting Support

Craft HR Pros manages the recruiting process from role definition through offer stage, ensuring hiring managers have strong candidates and a structured decision process.

• Job description development and role clarification

• Job posting management across relevant platforms

• Candidate sourcing and outreach

• Resume screening and qualification review
  • Initial phone screens with candidates

• Presentation of top candidates to leadership

• Coordination of panel interviews

• Structured candidate evaluation with hiring teams

• Facilitation of hiring decision meetings

• Offer preparation and candidate communication

The goal is to help leadership move efficiently from candidate pipeline to final hire without losing operational focus.

A Structured Hiring Process

Hiring is managed through a clear process designed to help leadership evaluate candidates consistently and confidently.

Typical hiring flow includes:

1. Role Definition
   Clarify responsibilities, expectations, and success metrics for the role.

2. Candidate Sourcing
   Post the role and actively source qualified candidates.

3. Initial Candidate Screening
   Phone screens to evaluate experience, alignment, and role fit.

4. Candidate Shortlist
   Presentation of the top candidates to leadership for interview selection.

5. Panel Interviews
   Coordination of interviews with relevant leadership team members.

6. Final Selection
   Facilitation of decision meetings to identify the final candidate.

7. Offer & Candidate Communication
   Preparation of offer materials and communication with the selected candidate.

A clear employee handbook provides consistency for managers, clarity for employees, and protection for the business.

Craft HR Pros develops custom employee handbooks designed specifically for hospitality businesses, including restaurants, breweries, wineries, distilleries, and multi-location operators.

Handbooks are built to reflect the operational realities of hospitality while aligning with employment law and workplace compliance requirements.

Handbook Development

Starting at $4,200

• $4,200 includes a custom handbook for one state
• Additional states: $450 per state (supplemental state amendment)

Additional state supplements ensure policies properly reflect state-specific employment laws while keeping the core handbook consistent across the organization.

What the Handbook Includes

• Custom workplace policy development
• Hospitality-specific workplace policies
• Multi-state and California compliance alignment
• Clear expectations for managers and employees
• Practical documentation leadership can confidently implement

The result is a handbook that supports daily operations while reducing compliance risk.

Optional: Annual Handbook Monitoring Subscription

Employment laws change frequently — especially in states like California, Washington, Oregon, Colorado, New York, and Illinois.

Craft HR Pros offers an annual handbook monitoring subscription that includes:

• Quarterly policy reviews
• Updates when employment laws change
• Supplemental amendments for new requirements
• Guidance for implementing policy updates

This service ensures your handbook remains current, compliant, and operationally practical without requiring a full rewrite each year.

Keeping Your Handbook Current

Many hospitality operators implement a handbook once and rarely revisit it — even as employment laws change.

For businesses operating in states with frequent employment law updates such as California, Washington, Oregon, Colorado, New York, and Illinois, ongoing monitoring helps ensure policies remain current and enforceable.

Most clients choose to pair handbook development with annual handbook monitoring so policies stay aligned as regulations evolve.

Some workforce needs don’t fit into a monthly advisory subscription or a standard hiring process.

Craft HR Pros provides custom HR engagements for hospitality operators who need focused support during periods of growth, transition, or operational change.

These projects are scoped based on the business need, timeline, and level of support required.

Built for High-Impact Moments

Custom engagements are designed for situations such as:

• Opening a new location or coordinating a high-volume mass hire
• Selecting the right HRIS or people systems for your operation
• Conducting a layoff or workforce reduction with structure and compliance in mind
• Building pay bands and compensation structure across the organization
• Reviewing total compensation and pay practices
• Developing job descriptions and role architecture
• Establishing onboarding workflows for a growing team
• Cleaning up workforce practices before expansion or transition
• Putting HR infrastructure in place before problems scale

These projects are often the right fit when leadership knows something needs to be addressed, but an ongoing retainer is not necessary.

Practical Support for Operators

Craft HR Pros approaches custom projects with the realities of hospitality in mind.

Support is designed to be:

• Practical
• Time-bound
• Operationally relevant
• Employer-side
• Focused on risk mitigation and better decision-making

Whether the need is urgent, preventative, or growth-related, custom engagements help operators address workforce challenges without overbuilding HR structure.

Examples of Custom Projects

HRIS & Systems Selection
Support evaluating HR software, onboarding systems, and people infrastructure based on the size and complexity of the business.

Layoff & Workforce Reduction Planning
Structured employer-side support for layoffs, restructuring, role eliminations, and communication planning.

High-Volume Hiring for New Locations
Coordinated recruiting and hiring support for new unit openings, expansions, or seasonal staffing needs.

Pay Banding & Compensation Review
Review of roles, pay practices, and compensation structure to improve consistency, clarity, and internal equity.

Role Design & Workforce Structure
Job descriptions, role clarity, and organization design work to support scaling operations.